A. 西餐厅经理岗位职责
西餐厅经理岗位职责
1.在部门经理/主任的领导下,检查落实部门规章制度的执行情况和各项工作的完成情况。
2.安排、带领、督促、检查员工做好营业前的各项准备工作,及时、如实地向经理反映部门情况,向部门经理/主任汇报各员工的工作表现。
3.加强现派余坦场管理意识,及时处理突发事件。掌握客人心态,带领员工不断提高服务质量。
4.加强公关意识,广交朋友,树立本部门良好的形象,有一定客源。
5.熟悉业务,在工作中发扬吃苦耐劳,兢兢业业的精神,起到模范带头作用,协助部门经理/主任增强本部门员工的凝聚力。
6.检查当班服务员的工作着装及个人仪态仪表。
7.作好每位员工的考勤排休工作,严格把关,不徇私情。
8.合理安排餐厅服务人员的工作,督促服务员做好服务和清洁卫生工作。
9.随时注意餐厅就餐人员动态和服务情况,要在现场进行指挥,遇有VIP客人或举行重要会议,要认真检查餐前准备工作和餐桌摆放是否符合标准,并亲自上台服务,以确保服务的高水准。
10.加强与客毁雹人的沟通,了解客人对饭菜的意见,了解客人情绪,妥善处理客人的投诉,并及时向部门经理/主任反映。
11.检查餐厅的电掣、空调掣、音响情况,做好安全和节电工作。
12.定期检查设施和清点餐具,制定使用保管制度,有问题及时向部门经理/主任汇报。
13.负责餐厅尘桐的清洁卫生工作,保持环境卫生,负责餐厅美化工作,抓好餐具、用具的清洁消毒。
14.召开班前班后会议,落实每天工作计划。
15.注意服务员的表现,随时纠正他们在服务中的失误、偏差,做好工作成绩记录,作为评选每季优秀员工的依据。
16.积极完成上级经理交派的其他任务。
工作流程可以根据职责去组织排列即可。祝你顺利!
B. 怎样做好一个西餐厅的经理
---- 餐饮部西餐厅经理工作职责1、负责西餐厅的经营管理,指导西餐厅日常经营工作。熟悉西餐的基本制作方法和西餐服务礼仪。2、积极与宾客沟通,尊重宾客意见。在发生涉外案件或事故时,能正确处理好各种问题和矛盾。3、执行各项工作目标和标准程序,安排员工班次,核准考勤表。4、建立良好的公共关系,善于沟通吸引客源,协碰键调有关部门共同发展业务。5、不断提高员工素滚吵大质,负责培训服务技能,制定和修改各项考核机制激励员工工作热情。6、做好每天客情反映,妥善处理客人投诉。合理安排上岗人员,负责督促员工的上岗工作状态。7、组织监督每次物品盘点,检查餐厅设备的状况,作好维护保养工作,发现问题及时报修。做好餐厅安全防范和防火工作。8、 检查监督餐具、用具的清洁卫生情况,保证餐厅的环境卫生。节约能源,控制餐厅环境与大竖节能工作之间的关系。
C. 求一段西餐厅经理的日常工作介绍及工作职责,用英文。急用,万分感谢!!!
Café Manager
When considering to hire or promote a person to café manager, the job comes with a lot of responsibility and requires hard work and dedication. Many café's are small restaurants where they sell a variety of specialty coffee and snacks. A café manager's job description includes making major decisions, directing employees towards common objectives and goals and providing leadership when necessary. They are responsible for the financial evaluation of the café. This includes the monthly assessments, planning the budget along with monitoring the cost of their goods and the sales.
A café manager fills job positions at the right time with people they feel are qualified and right for the positions. This involves determining what staff they require, writing the job description and then recruiting and interviewing people for the position. To be a successful café manager requires the ability to get staff motivated and having exceptional social skills. A manager needs to find a balance between proction and their employee's needs.
Having an advance work plan is also very important for a café manager. Some of the questions they need to be able to answer are, what they need to accomplish, how to achieve this and when and who should they delegate this to. This preparation involves planning goals and putting them in logical order. A café manager needs great organizational skills, excellent communication skills, have the ability and knowledge necessary to solve the problems they may face, supervision skills and teamwork skills. They also need to be extremely knowledgeable on all the procts they sell.
Common work activities include:
Meeting with vendors and salespeople to order various food and supplies from various companies.
Setting a budget for wages, supplies and equipment and other expenses the café will have.
Determining the correct amount to charge for various items on the menu from coffee and beverages through to food items.
Greeting and talking with customers, getting feedback regarding both items offered on the menu and service to the customers.
Managing the accounts payable and receivable systems, contracting for bookkeeping and accounting services or completing these tasks themselves.
Hiring, training, supervising, promoting or firing staff as required. This may also include laying off seasonal staff in some areas.
Advertising and marketing the café, planning new campaigns to attract customers and constantly expanding the client base.
事情不少,工资很高